Now available: Enrollment in the Promotix Ticket Refund Protection Program powered by Protecht
Ticket Refund Protection Program
Eligibility: For those who purchased tickets to the Seabreeze Jazz Festival prior to August 1st, 2022, you may have enrolled in the Ticket Refund Protection Program separately. For those who purchased tickets to the Seabreeze Jazz Festival on or after August 1st, 2022, you must have purchased this refund protection at the time of your original order.
IF YOU WISH TO APPLY FOR A REFUND CLICK HERE
We will refund you for the Ticket Cost of a non-refundable, unused Ticket, less any Refunds if the Ticketholder is unable to attend the event due to one or more of the following reasons:
1. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder which
results in a Ticketholder being unable to attend the Event for which the Ticket is purchased.
In the case of such Injury or Illness, the Ticketholder must be examined by a Physician, who
must advise the Ticketholder in writing not to attend the Event.
2. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s Immediate
Family Member which requires the Ticketholder to provide primary care to that person. In
the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be
examined by a Physician.
3. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s Immediate
Family Member that is considered life threatening or requiring hospitalization. In the case of
such Injury or Illness, the Ticketholder’s Immediate Family Member must be examined by a
4. A Ticketholder receiving a positive COVID-19 Test resulting in the Ticketholder being
unable to attend the Event due to a requirement to self-isolate. You must provide evidence
of a positive COVID-19 Test.
5. A Ticketholder who is deemed to be in a high-risk group and is advised by a Physician not to
attend the Event. Ticketholder must not have knowledge of being in a high-risk group at the
time of purchase.
6. A Ticketholder’s death on or within 30 days prior to the Event.
7. The death of a Ticketholder’s Immediate Family Member on or within 30 days prior to the
8. A Ticketholder being directly involved in a traffic Accident on the day of the Event, that
causes damage to a Ticketholder’s vehicle that creates an immediate need for repair to ensure
the safe operation of the vehicle.
9. A Mechanical Breakdown of a Ticketholder’s vehicle within 48 hours of the Event, resulting
in the non-use of the vehicle as transportation to the Event. You must provide proof of the
Mechanical Breakdown, such as a tow truck or mechanic’s receipt or a police report.
10. A Ticketholder who is on Active Military Duty having been deployed overseas at the time of
11. A Ticketholder being directly or indirectly involved in a traffic Accident en route to
departure on a Common Carrier resulting in the Ticketholder missing transportation to the
Event, provided that the transportation was scheduled to depart no more than 48 hours
prior to the Event, and the Common Carrier was unable to accommodate the Ticketholder
on later transportation which would arrive in time to attend the Event.
12. A Ticketholder not arriving at the venue due to a delay by the Common Carrier used for
13. Severe weather conditions which result in the Ticketholder’s inability to attend the Event.
The Ticketholder must be unable to reach the Event by car or Common Carrier. This does
not include weather such as heavy snowfall with roads open, ice on roads, or abnormally
heavy rain, unless the intervention of authorities is involved. If the Event is cancelled due to
weather, the Ticketholder will not qualify for a refund.
14. Fire, burglary, vandalism or Natural Disaster which causes the Ticketholder’s home to be
uninhabitable after the purchase of the Ticket(s) and before the date of the Event.
15. Fire, burglary, vandalism, flood, or Natural Disaster which causes the Ticketholder’s place of
work to be unsuitable for normal business practice after the purchase of the Ticket(s) and
within 48 hours of the Event.
16. A Ticketholder’s or their Spouse’s job is relocated 100 miles or more from the
Ticketholder’s primary residence. Accepting a new job with another employer is not
considered relocation and does not qualify for a refund.
17. A Ticketholder or their Spouse being laid off or terminated through no action or fault of
their own, after at least 3 continuous years of permanent employment with the same
employer. The termination must occur after the purchase date. Self-employed workers,
volunteer workers, or any other unpaid workers do not qualify for a refund.
18. A Ticketholder being required to serve jury duty or being served with a subpoena or court
order requiring attendance in court the day the Event is scheduled, preventing attendance of
19. A minor Ticketholder being unable to attend an Event because the Ticketholder on whom
they are dependent to take them to the Event is unable to take them due to one or more of
the reasons listed above.
What We Will Not Refund
No refund will be provided as a result whether directly or indirectly of the following:
1. Alcohol or substance abuse; or conditions or physical complications related thereto of a
Ticketholder or a Ticketholder’s Immediate Family Member;
2. Any general restrictions imposed on traveling or gathering as a result of COVID-19;
3. Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be
declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power,
riot, civil commotion strikes, lockout, terrorism, malicious intent or vandalism, confiscation
or nationalization of or requisition or destruction of or damage to property by or under the
order of any government or public or local authority;
4. Nuclear reaction, radiation or radioactive contamination;
6. Pollution or threat of pollutant release;
7. Any unlawful acts committed by a Ticketholder or Ticketholder’s Immediate Family
8. The Event being cancelled by the venue or promoter for any reason (including bad weather);
9. Lost or stolen tickets;
10. Dental treatment, except as a result of an Injury to sound natural teeth;
11. Participation in any military service, maneuver or training exercise not overseas;
12. Inability to obtain a visa required for travel;
13. Making a false or fraudulent refund application or support a refund application by false or
fraudulent document, device or statement;
14. Submitting your refund request more than 45 days after the Event;
15. Any expected or foreseeable events not listed under the What We Will Refund section.
Accident means an unexpected, unintended, unforeseeable event.
Active Military Duty means serving in the armed forces.
Common Carrier means an entity licensed to carry passengers for hire by air, or on land or water. Common Carrier does not include vehicle rental companies.
COVID-19 means Coronavirus disease known as COVID-19.
COVID-19 Test means any positive test for COVID-19 that can be evidenced and requires a Ticketholder to self-isolate.
Event means an experience or a series of experiences, with specified or expiration dates, that
a Ticketholder reserves, registers, attends, or participates in such as sports, performing arts,
camps, tournaments, conferences, lodging, specialized classes, spa treatments, or other
Illness means a sickness, infirmity, or disease that begins after the Ticket is purchased,
prevents Ticketholder from attending the Event, and is not a Pre-existing Condition.
Immediate Family Member means a Ticketholder’s spouse, parent, child, foster child, stepchild
Injury means bodily injury caused by an Accident, directly and independently of all other
causes and sustained on or after the purchase date and before the Event Date.
Mechanical Breakdown means a mechanical issue which prevents a vehicle from being
driven, a flat tire requiring professional roadside assistance, or a vehicle becoming
inoperable. Mechanical Breakdown does not include running out of fuel, the need for
routine maintenance, or inoperability because of lost, unavailable or stolen keys.
Natural Disaster means flood, wildfire, hurricane, tornado, earthquake, tsunami, volcanic
eruption, blizzard or avalanche that is due to natural causes.
Physician means a licensed/qualified medical practitioner who is practicing within the scope
of his or her license/qualification and who is licensed to prescribe and administer medication
and to perform surgery that is appropriate for the condition and locality. A Physician does
not include someone residing in Your home, an Immediate Family Member, or Your in-laws
(parent, child, sibling), aunt, uncle, niece, nephew, or legal guardian.
Money returned to You by the supplier;
Any credit or voucher for future events You receive or are entitled to receive from the supplier; or
Any credits, recoveries or reimbursements You receive or are entitled to receive from Your employer, a credit card issuer or any other institution.
Spouse means a Ticketholder’s lawful spouse as defined by law and includes civil unions and domestic partners.
Ticket means the registration or reservation required to attend or participate in an
Event and paid for in full by You. A ticket is deemed used once the Ticketholder
attends any part of the Event.
Ticket Cost means the total amount paid for one Ticket, including any prorated
taxes, fees and shipping costs. Ticket Cost does not include costs added after the
refund protection has been provided.
Ticketholder means the person to whom this ticket is issued and has incidence of
ownership under this ticket. Ticketholder does not include a Ticket Reseller.
Ticket Reseller means a person or entity that buys tickets for the purpose of resale,
and includes any marketplace designed to facilitate such resale. Ticket Reseller
includes ticket scalpers and ticket brokers.